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Mitel Trust

We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.

ShoreTel is committed to innovation, which requires services to be maintained and upgraded. To minimize disruption to your business, all scheduled maintenance will be executed outside of normal US business hours. If your company operates 24/7, and needs calls forwarded to a non-ShoreTel number during the maintenance, please contact support below.

Date/TimeSystem AffectedDescriptionDuration
Aug 19, 2019 Mobility; N08 Carrier

Migrate accounts from N08 CMR1(da1smrs24ev) to CMR3 (da1smrs36ev)
Details
Start Time

Aug 19, 2019 02:00 AM EDT

End Time

Aug 19, 2019 06:00 AM EDT

4.0h
Aug 19, 2019 SCC4 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Aug 19, 2019 02:00 AM EDT

End Time

Aug 19, 2019 02:30 AM EDT

0.5h
Aug 19, 2019 Mobility; N10 Phone System

Upgrade Production N10 CMR3 to build 9.5.1907.103
Details
Start Time

Aug 19, 2019 02:00 AM EDT

End Time

Aug 19, 2019 06:00 AM EDT

4.0h
Aug 21, 2019 Mobility; N09 Carrier

Migrate accounts from N09 CMR1(da1smrs27ev) to CMR3 (da1smrs37ev)
Details
Start Time

Aug 21, 2019 02:00 AM EDT

End Time

Aug 21, 2019 06:00 AM EDT

4.0h
Aug 21, 2019 Sansay Carrier

Looking to upgrade DAL ESD1 to 7.3.18517 as the second ESD to be upgraded to the current build.   mgt.da1esds01pav.stsky.biz
Details
Start Time

Aug 21, 2019 02:00 AM EDT

End Time

Aug 21, 2019 03:00 AM EDT

1.0h
Aug 21, 2019 Sansay Carrier


Looking to upgrade CHI ESD1 to 7.3.18517 as the second ESD to be upgraded to the current build.   mgt.ch1esds01pav.stsky.biz
Details
Start Time

Aug 21, 2019 03:00 AM EDT

End Time

Aug 21, 2019 04:00 AM EDT

1.0h
Aug 23, 2019 Mobility; N08 Carrier

Migrate accounts from N08 CMR1(da1smrs24ev) to CMR3 (da1smrs36ev)
Details
Start Time

Aug 23, 2019 02:00 AM EDT

End Time

Aug 23, 2019 06:00 AM EDT

4.0h