Home > US/Canada

Mitel Trust

We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.

ShoreTel is committed to innovation, which requires services to be maintained and upgraded. To minimize disruption to your business, all scheduled maintenance will be executed outside of normal US business hours. If your company operates 24/7, and needs calls forwarded to a non-ShoreTel number during the maintenance, please contact support below.

Date/TimeSystem AffectedDescriptionDuration
Feb 20, 2019 N10 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 20, 2019 02:30 AM EST

End Time

Feb 20, 2019 03:00 AM EST

0.5h
Feb 21, 2019 WES Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 21, 2019 02:00 AM EST

End Time

Feb 21, 2019 02:15 AM EST

0.3h
Feb 21, 2019 AXL Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 21, 2019 02:00 AM EST

End Time

Feb 21, 2019 02:15 AM EST

0.3h
Feb 21, 2019 TOM Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 21, 2019 02:30 AM EST

End Time

Feb 21, 2019 03:00 AM EST

0.5h
Feb 22, 2019 SCC5 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 22, 2019 02:00 AM EST

End Time

Feb 22, 2019 04:00 AM EST

2.0h
Feb 22, 2019 URI Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 22, 2019 02:00 AM EST

End Time

Feb 22, 2019 02:15 AM EST

0.3h
Feb 22, 2019 N08 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 22, 2019 02:00 AM EST

End Time

Feb 22, 2019 02:15 AM EST

0.3h
Feb 23, 2019 SCC4 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Feb 23, 2019 02:00 AM EST

End Time

Feb 23, 2019 04:00 AM EST

2.0h
Feb 27, 2019 Other (Specified in Description) Data Center

this ticket is raised to add 4GB more RAM and 2xcpu more to mdcmicollab7 server as we see issues/alarms due to resource starvation.
Details
Start Time

Feb 27, 2019 03:15 AM EST

End Time

Feb 27, 2019 03:40 AM EST

0.4h
Mar 01, 2019 SCC6 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Mar 01, 2019 02:00 AM EST

End Time

Mar 01, 2019 04:00 AM EST

2.0h
Mar 02, 2019 BEV Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Mar 02, 2019 02:00 AM EST

End Time

Mar 02, 2019 06:00 AM EST

4.0h
Mar 02, 2019 SCC2 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Mar 02, 2019 02:00 AM EST

End Time

Mar 02, 2019 04:00 AM EST

2.0h
Mar 04, 2019 URI Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Mar 04, 2019 02:00 AM EST

End Time

Mar 04, 2019 06:00 AM EST

4.0h
Mar 04, 2019 Mobility; BEV Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Mar 04, 2019 02:00 AM EST

End Time

Mar 04, 2019 03:00 AM EST

1.0h