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Mitel Trust

We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.

ShoreTel is committed to innovation, which requires services to be maintained and upgraded. To minimize disruption to your business, all scheduled maintenance will be executed outside of normal US business hours. If your company operates 24/7, and needs calls forwarded to a non-ShoreTel number during the maintenance, please contact support below.

Date/TimeSystem AffectedDescriptionDuration
Oct 21, 2019 N11 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 21, 2019 02:00 AM EDT

End Time

Oct 21, 2019 03:00 AM EDT

1.0h
Oct 21, 2019 N10 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 21, 2019 02:00 AM EDT

End Time

Oct 21, 2019 03:00 AM EDT

1.0h
Oct 21, 2019 Mobility; N09 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 21, 2019 03:00 AM EDT

End Time

Oct 21, 2019 04:00 AM EDT

1.0h
Oct 22, 2019 ZED Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 22, 2019 02:00 AM EDT

End Time

Oct 22, 2019 03:00 AM EDT

1.0h
Oct 22, 2019 Mobility; WES Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 22, 2019 03:00 AM EDT

End Time

Oct 22, 2019 04:00 AM EDT

1.0h
Oct 22, 2019 N08 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 22, 2019 04:00 AM EDT

End Time

Oct 22, 2019 05:00 AM EDT

1.0h
Oct 23, 2019 Mobility; N14 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 23, 2019 02:00 AM EDT

End Time

Oct 23, 2019 03:00 AM EDT

1.0h
Oct 23, 2019 N16 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 23, 2019 02:00 AM EDT

End Time

Oct 23, 2019 03:00 AM EDT

1.0h
Oct 23, 2019 N15 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 23, 2019 02:00 AM EDT

End Time

Oct 23, 2019 03:00 AM EDT

1.0h
Oct 24, 2019 N17 Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

Oct 24, 2019 04:00 AM EDT

End Time

Oct 24, 2019 05:00 AM EDT

1.0h
Oct 25, 2019 SCC6 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Oct 25, 2019 02:00 AM EDT

End Time

Oct 25, 2019 02:30 AM EDT

0.5h