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Mitel Trust

We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.

ShoreTel is committed to innovation, which requires services to be maintained and upgraded. To minimize disruption to your business, all scheduled maintenance will be executed outside of normal US business hours. If your company operates 24/7, and needs calls forwarded to a non-ShoreTel number during the maintenance, please contact support below.

Date/TimeSystem AffectedDescriptionDuration
Dec 12, 2018 URI Data Center

Adding 1 TB of disk space to E drive on URI WDVS 01 
Details
Start Time

Dec 12, 2018 02:00 AM EST

End Time

Dec 12, 2018 02:42 AM EST

0.7h
Dec 12, 2018 Other (Specified in Description) IP Network

Maintenance is scheduled for one or more IP Network devices during the allowable maintenance window. Some voice or data connectivity may be impacted while ShoreTel Sky works to improve the performance of its services. Contact ShoreTel Sky support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Dec 12, 2018 09:30 AM EST

End Time

Dec 12, 2018 09:35 AM EST

0.1h
Dec 15, 2018 SCC3 Contact Center

We will be performing maintenance on ShoreTel Sky's Call Center servers. Some or all Call Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact ShoreTel Sky Support.
Details
Start Time

Dec 15, 2018 02:00 AM EST

End Time

Dec 15, 2018 04:00 AM EST

2.0h
Dec 21, 2018 SCC5 Contact Center

We will be performing maintenance on ShoreTel Sky's Call Center servers. Some or all Call Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact ShoreTel Sky Support.
 

Details
Start Time

Dec 21, 2018 02:00 AM EST

End Time

Dec 21, 2018 04:00 AM EST

2.0h
Dec 22, 2018 SCC4 Contact Center

We will be performing maintenance on ShoreTel Sky's Call Center servers. Some or all Call Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact ShoreTel Sky Support.
Details
Start Time

Dec 22, 2018 02:00 AM EST

End Time

Dec 22, 2018 04:00 AM EST

2.0h