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We provide our customers with a brilliantly simple communication solution. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency.

ShoreTel is committed to innovation, which requires services to be maintained and upgraded. To minimize disruption to your business, all scheduled maintenance will be executed outside of normal US business hours. If your company operates 24/7, and needs calls forwarded to a non-ShoreTel number during the maintenance, please contact support below.

Date/TimeSystem AffectedDescriptionDuration
Apr 26, 2019 SCC5 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Apr 26, 2019 02:00 AM EDT

End Time

Apr 26, 2019 02:46 AM EDT

0.8h
Apr 26, 2019 Sky Portal Web Applications


Details
Start Time

Apr 26, 2019 02:00 AM EDT

End Time

Apr 26, 2019 09:00 AM EDT

7.0h
Apr 26, 2019 ZED Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

Apr 26, 2019 02:00 AM EDT

End Time

Apr 26, 2019 03:48 AM EDT

1.8h
Apr 27, 2019 N08 Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

Apr 27, 2019 02:00 AM EDT

End Time

Apr 27, 2019 06:00 AM EDT

4.0h
Apr 27, 2019 Sky Portal Web Applications


Details
Start Time

Apr 27, 2019 02:00 AM EDT

End Time

Apr 27, 2019 03:30 AM EDT

1.5h
Apr 27, 2019 Elvis; Mobility Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 27, 2019 02:00 AM EDT

End Time

Apr 27, 2019 06:00 AM EDT

4.0h
Apr 27, 2019 SCC4 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

Apr 27, 2019 02:00 AM EDT

End Time

Apr 27, 2019 04:00 AM EDT

2.0h
Apr 29, 2019 IDA Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 29, 2019 02:00 AM EDT

End Time

Apr 29, 2019 06:00 AM EDT

4.0h
Apr 29, 2019 N09 Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

Apr 29, 2019 02:00 AM EDT

End Time

Apr 29, 2019 06:00 AM EDT

4.0h
Apr 29, 2019 Elvis; Mobility Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 29, 2019 02:00 AM EDT

End Time

Apr 29, 2019 06:00 AM EDT

4.0h
Apr 29, 2019 N10 Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 29, 2019 02:00 AM EDT

End Time

Apr 29, 2019 02:30 AM EDT

0.5h
Apr 30, 2019 N10 Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

Apr 30, 2019 02:00 AM EDT

End Time

Apr 30, 2019 06:00 AM EDT

4.0h
Apr 30, 2019 N11 Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 30, 2019 02:00 AM EDT

End Time

Apr 30, 2019 02:30 AM EDT

0.5h
Apr 30, 2019 Elvis; Mobility Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

Apr 30, 2019 02:00 AM EDT

End Time

Apr 30, 2019 06:00 AM EDT

4.0h
May 01, 2019 N14 Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

May 01, 2019 02:00 AM EDT

End Time

May 01, 2019 02:30 AM EDT

0.5h
May 02, 2019 BEV Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

May 02, 2019 02:00 AM EDT

End Time

May 02, 2019 02:30 AM EDT

0.5h
May 02, 2019 N11 Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

May 02, 2019 02:00 AM EDT

End Time

May 02, 2019 06:00 AM EDT

4.0h
May 03, 2019 SCC6 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

May 03, 2019 02:00 AM EDT

End Time

May 03, 2019 04:00 AM EDT

2.0h
May 03, 2019 BEV Contact Center

Maintenance is scheduled for one or more Contact Center servers during the allowable maintenance window. Some or all Contact Center services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan
Details
Start Time

May 03, 2019 02:00 AM EDT

End Time

May 03, 2019 06:00 AM EDT

4.0h
May 04, 2019 SCC2 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

May 04, 2019 02:00 AM EDT

End Time

May 04, 2019 04:00 AM EDT

2.0h
May 11, 2019 Mobility; BEV Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

May 11, 2019 02:00 AM EDT

End Time

May 11, 2019 06:00 AM EDT

4.0h
May 11, 2019 SCC1 Contact Center

We will be performing maintenance on Mitel's Cloud Contact Center servers. Some or all Contact Center functionality will be unavailable during this process. If you have any special call routing needs during this time, please contact Mitel Cloud Support.
Details
Start Time

May 11, 2019 02:00 AM EDT

End Time

May 11, 2019 04:00 AM EDT

2.0h
May 13, 2019 Mobility; AXL Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

May 13, 2019 02:00 AM EDT

End Time

May 13, 2019 06:00 AM EDT

4.0h
May 14, 2019 Mobility; IDA Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

May 14, 2019 02:00 AM EDT

End Time

May 14, 2019 06:00 AM EDT

4.0h
May 15, 2019 Mobility; TOM Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

May 15, 2019 02:00 AM EDT

End Time

May 15, 2019 06:00 AM EDT

4.0h
May 16, 2019 Mobility; URI Phone System

Maintenance is scheduled for one or more call managers during the allowable maintenance window. Some or all Call manager services will be unavailable during this time. Contact Mitel Cloud Support if your organization operates during the maintenance period to enact a continuity plan.
Details
Start Time

May 16, 2019 02:00 AM EDT

End Time

May 16, 2019 06:00 AM EDT

4.0h
May 17, 2019 Mobility; WES Phone System

Maintenance is scheduled for this call manager during the allowable maintenance window. Phone/Endpoint services will be unavailable during this time, meaning that the phones on this call manager will cycle out of service until the service is re-activated. This will NOT affect inbound calls to auto-attendants, voicemail, and normal system call routing - only the endpoints will be affected.
Details
Start Time

May 17, 2019 02:00 AM EDT

End Time

May 17, 2019 06:00 AM EDT

4.0h